Facility Services Director

Facility Services Director (a) Facility Services Director (a) 100% Work location Zürich Workload 100% Start date per sofort or by arrangement Is this you? Does your passion lie in first-class service, genuine host mentality, and leading teams at a high quality level? Do you know how to inspire demanding customers and create service experiences that remain memorable? Then design services with us that are oriented towards the standards of upscale hospitality. In this key position, you will take overall responsibility for integral Facility and Hospitality services for demanding top customers in Zürich. Together with your leadership team, you will ensure excellent service quality, smooth processes, and sustainable customer relationships in a demanding environment. What awaits you Overall responsibility for the operational and financial operation of all Hospitality and Facility services Ensuring an outstanding guest and customer experience along all service touchpoints Active building, maintenance, and further development of long-term customer relationships at management level Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimization Leadership and development of a team of around 60 employees with a focus on service culture, hospitality, and professionalism Optimization of processes and workflows to ensure a constantly high hospitality level Responsibility for budgeting, controlling, reporting, as well as professional contract and supplier management Steering of sales activities and active support of the implementation of new customers and services Coordination of additional orders and special services for demanding customer needs What you bring with you Several years of professional and leadership experience in 5* hospitality, in facility management, or in a high-quality service environment Pronounced strategic service and customer orientation as well as experience in dealing with demanding key stakeholders Excellent communication and representation skills at all hierarchical levels High leadership competence, negotiation security, and assertiveness Structured, entrepreneurial, and result-oriented way of working as well as strong organizational and conceptual thinking Fluent German and very good English skills Digital affinity and confident handling of modern tools Professional and well-groomed appearance Impeccable reputation (mandatory) What we offer you Wide range of internal development opportunities 16 weeks maternity protection Employee celebrations and appreciation programs Inexpensive mobile subscriptions from Swisscom for the whole family Staff offer platform with attractive discounts and special conditions Structured onboarding in the initial phase Ready for us? We are for you. Every day at ISS Schweiz, we work to ensure that offices, laboratories, airports, production plants, railway stations, schools, and hospitals function and are livable. Our more than 14’000 employees create living spaces throughout Switzerland in which more than one million people can feel comfortable and thrive every day. ISS stands for innovation, service quality, and customer proximity. As a market leader, we offer secure jobs, diverse development perspectives, and a corporate culture characterized by appreciation, lived occupational safety, and responsibility – visible in five programs, over 200 training and further education opportunities, and the consistent use of sustainable products and solutions. About us Employee stories Dear personnel service providers: For this position, we consider only direct applications. Thank you. Please note: We are happy to receive applications by post, but documents will not be returned. Your contact Schuh P&C Business Partner Telephone: 058 787 82 73 Apply now jpidd32fc06jm jit0624jm jiy26jm