Service Desk Specialist

Service Desk Specialist (m/f/d) Service Desk Specialist (m/f/d) / M365 / Workplace Support / SCCM/ 100%/ Zürich Project: For a demanding enterprise environment, we are looking for a committed ICT Supporter / Service Desk Specialist to strengthen the User Service Desk team. You are the first point of contact for employees regarding technical questions and malfunctions related to the digital workplace and ensure a fast, professional solution to IT concerns. Tasks: Support of employees as a Single Point of Contact (SPOC) for all IT requests Reception, analysis, and processing of incidents and service requests in 1st Level Support Independent error analysis and problem solving in the Windows client environment Documentation of requests, solutions, and workarounds in the ticketing system Coordination and escalation of more complex topics to 2nd and 3rd level support Collaboration with internal specialists and DevOps teams Support with workplace, hardware, and software topics Consulting and instruction of employees regarding new or changed IT solutions Maintenance of knowledge bases, operating manuals, and support documentation Requirements: Good experience in IT user support or service desk environment (approx. 3-5 years) Very good knowledge of Microsoft Windows client support Experience with modern workplace technologies: Microsoft 365 SharePoint SCCM / Endpoint Management Azure Cloud Services Basic understanding of network, server, and workplace infrastructures Experience with ticketing systems and structured incident management Customer-oriented, communicative, and solution-oriented personality Languages: German: C2 English: nice to have Reference nr: 925129MH Role: Service Desk Specialist (m/f/d) Region: Zürich and region Utilization: 100 % (Hybrid only within Switzerland) Start: End Date: Application deadline: :00 Uhr Should this position have piqued your interest, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile so well and you wish to receive other positions directly, you can also send us your dossier via this advertisement or to jobs\[at\]itcag\[dot\]com. Contact us for further information about our company, our positions, or our attractive payroll-only program: . About us: ITech Consult is an ISO 9001:2015 certified company with branches in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when searching for and working on projects jpid46b2dfdjm jit0831jm jiy26jm