R-0006048 - Area Sales Manager - 100%
- Employment type
- Full-time
- Location
- Zürich
- Company
- Swisscom (Schweiz) AG, Alte Tiefenaustrasse 6, 3048 Worblaufen
- Languages
- German (fluent), French (fluent), English (fluent)
- First posted
PURPOSE
Leadership of a team with a focus on operational activities. Responsible for ensuring that the team makes a significant contribution to achieving team goals (e.g., customer satisfaction, service quality, revenue, sales, etc.).
MAIN TASKS
- Coaches employees individually in their personal development and ensures or increases the quality of customer contact or contact with internal stakeholders (including employees).
- Actively controls team performance both quantitatively (workload, team presence) and qualitatively, acting as a trainer within the organization.
- Prepares information in a target-group-oriented and implementation-oriented manner and passes it on within the team.
- Responsible for all leadership tasks, leads and organizes team meetings as well as bilateral discussions.
- Agrees upon and evaluates individual contributions (competencies, development goals), determines compensation, recruits and selects employees, and is responsible for induction, support/coaching, as well as assistance with leadership tasks, e.g., through area management.
- Controls the operational activities of the team with the aim of executing tasks efficiently, on time, and with high quality.
- Takes on tasks from the department and works operationally.
- Plans the deployment of employees, accompanies them, and aligns their activities with the achievement of team goals.
INFLUENCE / RESPONSIBILITY
- Influence on customer satisfaction as well as product and service quality: partially perceptible
- Influence on decisions/visibility: mainly in the direct environment or within the department
- Focus is predominantly on operational activity
- Responsible for achieving team goals such as customer satisfaction, product and service quality, revenue/sales, etc. as well as for the contribution to the success of the department: partially
- Responsible for the operational leadership and further development of the team
- Diversity of projects/networking: low
KNOW-HOW / EXPERIENCE
- Several years of industry experience in IT, services, or telecommunications
- Possesses a good technical, professional, or customer-oriented understanding
- Interest and suitability for a leadership role present
YOUR SKILLS
- Degree (EFZ) in retail with proof of leadership.
- Several years of professional experience in the telco industry.
- Several years of leadership experience as a branch manager.
- Goal and customer orientation as well as entrepreneurial thinking and acting.
- Strong organizational talent in the planning, coordination, and implementation of sales activities.
- Ability to lead, motivate, and coach field sales agents.
- Confident appearance as well as enjoyment of teamwork.
- Flexible, reliable, and independent way of working with strong communication skills.
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Posted 2 days ago