ServiceNow Engineer AI & Automation 80-100% Zürich-Flughafen

At Abraxas, we want to consistently anchor AI in ServiceNow and further develop our platform as a central lever for innovation, automation, and efficiency. You will shape the next generation of our ServiceNow platform - with generative AI, intelligent applications, autonomous agents, and automation that noticeably relieve employees and customers. To do this, you will identify relevant AI Use Cases, develop prototypes, and together with the team, transition them into scalable, data-driven solutions for our customers and internal processes. For St. Gallen or Zürich-Flughafen, we are looking for a committed personality who actively brings together ServiceNow, AI, and automation and takes our platform to the next level. Your Role ## • Identify, evaluate, and prioritize AI Use Cases within the ServiceNow platform • Design, implement, and further develop AI-supported solutions, for example Virtual Agent, Predictive/Task Intelligence, and GenAI Features (NOW Assist) • Capture requirements from specialist departments and customers and translate them into effective, practical solutions • Further develop the ServiceNow architecture with a focus on automation, scalability, and AI • Build best practices, standards, and guardrails for the use of AI in ServiceNow • Promote structured, high-quality data as a basis for AI • Conduct PoCs and pilot projects and gradually transition successful approaches into operations • Transfer knowledge to the team and actively help shape our AI strategy in the ServiceNow environment Your Profile ## • Verifiable practical experience with AI functionalities in ServiceNow, such as Predictive/Task Intelligence (Machine Learning) or NOW Assist (GenAI) • Several years of experience as a ServiceNow Engineer, Developer, or Consultant as well as corresponding certification • Sound knowledge of central ServiceNow modules, for example ITSM, CSM, or ITOM • Experience in process automation with workflows, Flow Designer, and IntegrationHub • Analytical thinking and the ability to recognize potential for efficiency increases through AI and automation • Enjoyment of innovation, experimentation, and iterative approaches with a concrete implementation focus • Good communication skills and a doer mentality - you move confidently between business and IT • German at native level and business fluent English Your Benefits ## • Active participation in shaping our AI initiative with high strategic relevance • Much scope for design and the opportunity to use new technologies early and meaningfully • A motivated, collegial team with high quality standards and joy in innovation • Exciting customers, demanding questions, and complex ServiceNow environments • Up to 60 % home office possible with a 100 % workload • Vacation purchase (2 weeks per year) • 41h week with flexible working hours at a full-time workload • At least 25 days of vacation per year • 100 % financial or temporal support for further training • Free SBB Half-Fare travelcard for all employees In order to support our customers with future-oriented IT strategies, we rely on people who think ahead, take responsibility, and question the status quo. With us, you can actively develop ServiceNow, contribute new ideas, and work with a lot of freedom to make decisions in a modern, agile environment. Become part of our #TeamAbraxas. A future-oriented working environment with modern workplace design, very good transport connections, generous home office regulations, and excellent further training opportunities awaits you. We maintain an open "Du" culture - therefore, please feel free to send us your application directly in the "Du" form.