ICT Supporter/-in (1st Level) 80-100 % (a)

As an ICT team, we ensure that our employees can rely on reliable and modern IT every day. In doing so, we create the foundation for the outpatient care and support of our customers in the city of Zürich. Together with our ICT partners, we continuously develop our ICT landscape. We are currently restructuring our ICT support and introducing a 1st and 2nd level structure. For this newly created structure, we are looking for a committed personality who will help shape the 1st level support and support our employees with competence, passion, and a service orientation. In addition to classic support, you can expect the chance to establish processes, actively improve the user experience, and help shape the future ICT service of Spitex Zürich. ICT Supporter/-in (1st Level) 80-100 % (a) YOUR TASKS * First point of contact for our employees for IT questions, malfunctions, and user problems via telephone, ticketing system, email, and personal contact on-site. * Analysis, prioritization, and independent processing of support requests and independent rectification of malfunctions within the scope of 1st-level competencies. * Forwarding complex concerns to the 2nd level support, including follow-up until resolution. * Supporting employees in the use of applications, mobile devices, and digital work tools, as well as ensuring service-oriented communication. * Provision, inventorying, and management of ICT hardware and mobile end devices along standardized and semi-automated processes. * Participation in the optimization of support processes, knowledge articles, and user instructions for the continuous improvement of our service quality. * Coordination and distribution of incoming support tickets within the ICT team. YOU WILL FIND WITH US * Centrally located workplace within walking distance of Altstetten station * A meaningful and independent activity with a lot of room for action and design * A strong and diverse ICT team at your back * An appreciative leadership culture with flat hierarchies * Attractive training and further education opportunities as well as state-of-the-art work equipment * A learning and future-oriented organization * Family-friendly employment conditions and excellent social benefits * You can find our other advantages here: [ ](< >) YOU BRING * Experience in ICT support, service desk, or in a comparable service-oriented function. * Joy in direct contact with users as well as a strong service and customer orientation. * Good knowledge of Windows, Microsoft 365, mobile end devices, and common workplace applications. * An independent, structured, and solution-oriented way of working. * Strong communication skills as well as the ability to convey technical topics understandably. * Team spirit, initiative, and joy in taking on responsibility. * Additionally advantageous are: + Experience in dealing with ticketing systems and support processes. + Knowledge in healthcare or a comparable industry. + Experience in the area of Mobile Device Management or Microsoft 365. Even if you do not yet meet all the requirements, we look forward to your application. What is important to us is your service orientation, your willingness to learn, and your enthusiasm and understanding for ICT. * You are the right fit for us if you: + Feel like actively supporting our employees + Want to use your expertise in the ICT field to bring about real, valuable changes + Think service-oriented and bring a pronounced "can-do mindset" j4id10401517a j4it0938a j4iy26a